Refunds & Returns

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in be in new and unused condition, with all packaging and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@lastmilesf.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in the original packaging with the RMA number written clearly on the outside of the box, and mail your return to the following address:

Last Mile SF
1336 Van Ness Ave #2
San Francisco, CA 94109

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has processed.

EXCEPTIONS

For defective or damaged products, please contact our service team at (info@lastmilesf.com) to arrange a refund or exchange.

For damage occurring during shipping and delivery please do not discard any packaging and materials. Please contact us for further instruction.

Please Note

● A 15% restocking fee will be charged for all returns to cover our shipping and handling expenses.
● Returns are offered on new merchandise only.
● Last Mile SF is not responsible for any loss or damage to merchandise during return shipping, and makes no representations or warranties regarding such shipping.
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